I am unable to send email, but I can receive.


Some Internet Service Providers will not allow you to send email using an external SMTP server therefore your email will not be able to be delivered.  We have seen problems with MindSpring, Earthlink and AOL.

Try replacing your SMTP (outgoing) mail server settings with your ISP ( MindSpring, Earthlink, AOL, etc...).  Leave the POP3 settings to point to your domain name so you can receive email from the server.

If you still require assistance, please open a new support ticket and we will be glad to help.

Was this answer helpful?

 Print this Article

Also Read

Mail settings for Outlook on the new Xenon Server

There are several mail servers that are available to you on the new Xenon Server Cluster.Here are...

File size limit in email

We limit email attachments to 10MB at the current moment to minimize the load on our mail...

My emails are being blocked from Comcast, what do I do?

Since Comcast does not accept requests to remove black listings from ISP (Internet Service...

Hosted Exchange Knowledgebase

Recently, we have begun to offer Microsoft Hosted Exchange to select few clients. Should you...

How do I setup a catch all email address?

Setting up a catch all with Plesk reloaded is very simple. While Plesk no longer refers to it as...