I am unable to send email, but I can receive.


Some Internet Service Providers will not allow you to send email using an external SMTP server therefore your email will not be able to be delivered.  We have seen problems with MindSpring, Earthlink and AOL.

Try replacing your SMTP (outgoing) mail server settings with your ISP ( MindSpring, Earthlink, AOL, etc...).  Leave the POP3 settings to point to your domain name so you can receive email from the server.

If you still require assistance, please open a new support ticket and we will be glad to help.

Was this answer helpful?

 Print this Article

Also Read

Why is my email bouncing back from internet service providers?

With blacklisting on the rise from many ISP's and spam blocking groups, we thought we would...

Why is my internet connection disconnecting after I check my email?

If you are on a dial-up and your internet connection is disconnecting after sending and...

How do I setup a catch all email address?

Setting up a catch all with Plesk reloaded is very simple. While Plesk no longer refers to it as...

Why am I getting complaints of multiple emails being sent when I only sent one?

This is a common problem if you are using any of the following: Apple Mail IMAP settings...

Why do emails bounce?

In computer jargon, a bounced e-mail is one that never arrives in the recipient's inbox and is...