Defense Readiness Conditions (DEFCONs) describe progressive alert postures primarily used to determine the overall readiness and active support you are receiving on your server. Each level provides a different level of monitoring, security, and direct support provided with each dedicated server. Your server is categorized as one of the 5 levels and can be upgraded at anytime.
Below are the various levels of service that we provide with a description of each level. The lowest level is 5 which indicates that your server is "unmanaged", "unmonitored", and all aspects of it are maintained by your organization. The highest level of DMS is 1 which indicates that Argon Hosting handles all aspects of your server including all management, security, patches, and 24/7 monitoring.
DEFCON 5: Little or no involvement from the Argon Hosting support team.
DEFCON 4: Normal, increased management and strengthened security measures.
DEFCON 3: Medium level of management, auto server updates and server monitoring.
DEFCON 2: High level of security, management, auto server updates, and server monitoring.
DEFCON 1: Highest level of security, full scope management, auto server updates, full monitoring.
To Order your Custom Dedicated Server call 1-800-239-1296
DEFCON 5:
Little or no involvement from the Argon Hosting support team. Standard Network Based Security
24/7/365 Technical Support
Hard/Soft Manual Reboots in 10 Minutes or less
15 minute or Less Advanced Technical Support
Optional web based remote reboot available (First Quarter 2004)
No monitoring/recovery included
Self Maintained root/administrator access to server
Defcon 5 is the lowest level of managed service we offer and is designed for system administrators who do not need our assistance. It is expected that those that choose this level will maintain patches/upgrades and overall security to the highest level on their own. If you choose this level you will not need to maintain root password with us.
DEFCON 4:
Normal, increased management and strengthened security measures. Ping or HTTP Monitoring and Server Recovery
Standard Network Based Security
24/7/365 Technical Support
Hard/Soft Reboots in 10 Minutes or less
On-Demand O/S updates and patches (1 per month)
On-Demand Security Audit (1 per month)
15 minute or Less Advanced Technical Support
On-Demand Server Health Check (1 per month)
Shared root/administrator access to server
Defcon 4 is a great value service offered to every dedicated hosting customer at Argon Hosting. This level of management includes some basic monitoring, On-Demand O/S updates and patches (one request per month), On-Demand Security Audits (one request per quarter) and On-Demand Server Health Checks (one request per month). This is a perfect getting started package if you handle the day to day operations of your server but need some assistance from time to time. As always advanced support is free as long as the request can be fulfilled in 15 minutes or less, if you believe you will need more assistance we recommend taking a look at
DEFCON 3:
Medium level of management, auto server updates and server monitoring. Server Port Monitoring - 4 Services
Standard Network Based Security
24/7/365 Technical Support
Hard/Soft Reboots in 10 Minutes or Less
Host Based IDS. (Black ICE Defender - Windows 2000/2003) (Port Sentry - Linux)
Auto O/S updates and patches
On-Demand Vulnerability Assessments (Quarterly)
Systems Administrative Service: 1 hour / month
On-Demand Server Health Check (1 per month)
Shared root/administrator access to server
Defcon 3 is our entry level management solution. Dedicated Servers are placed within a port monitoring solution and able to define the specific Quick Response Recovery procedures they want to take place in the event of a service failure. In addition to monitoring your overall uptime the server also gets added to our advanced NAGIOS based resource monitor that provides a careful watch over memory, CPU, and server load usage. As part of the DEFCON 3 service you don't need to worry about ever updating your server as it will be part of our auto updating service carried out by the System Administrators of Argon Hosting and our Datacenter. Additional security is provided in the form of HOST Based IDS and reviewed each month at the same time server updates are taking place. Participating in DEFCON 3 will also give you the ability to request a monthly server health check report (formally known as a PSA report) and get a security audit performed on a quarterly basis. In addition to the intensive amount of support and services you get provided with DEFCON 3 you will also have the ability to utilize up to 1 Hour of Advanced Technical Support. This service alone is billed out at $100.00 per hour and we are including 1 Hour as part of the package.
DEFCON 2:
High level of security, management, auto server updates, and server monitoring. Server Port Monitoring - 6 Services
Standard Network Based Security
24/7/365 Technical Support
Hard/Soft Reboots in 10 Minutes or Less
Host Based IDS. (Black ICE Defender - Windows 2000/2003) (Port Sentry - Linux)
Auto O/S updates and patches
On-Demand Server Health Check (1 per month)
On-Demand Security Audit (1 per quarter)
Systems Administrative Service: 3 hours / month
Server Anti-virus Protection
O/S Hardening Services (Quarterly, On-Demand)
Shared root/administrator access to server
Defcon 2 provides you the maximum amount of management while still leaving you in the drivers seat. Dedicated Servers are placed within a port monitoring solution and you are able to define the specific Quick Response Recovery procedure you want to take place in the event of a service failure. In addition to monitoring your overall uptime the server also gets added to our advanced NAGIOS based resource monitor that provides a careful watch over memory, CPU, and server load usage. As part of the DEFCON 2 service you don't need to worry about ever updating your server as it will be part of our auto updating service carried out by the System Administrators of Argon Hosting. Additional security is provided in the form of HOST Based IDS and reviewed each month at the same time server updates are taking place. Participating in DEFCON 2 will also give you the ability to request a monthly server health check report (formally known as a PSA report) and get a security audit performed on a quarterly basis. In addition to the intensive amount of support and services you get provided with DEFCON 2 you will also have the ability to utilize up to 3 Hours of Advanced Technical Support. This service alone is billed out at $100.00 per hour and we are including 3 Hours as part of the package. Additional services not included with DEFCON 3, 4, and 5 are an Annual Penetration testing service, O/S Hardening (per request) and Server wide Anti-Virus (includes monthly updates).
To Order your Custom Dedicated Server call 1-800-239-1296
DEFCON 1:
Highest level of security, full scope management, auto server updates, full monitoring. Server Port Monitoring - 8 Services
Standard Network Based Security
24/7/365 Technical Support
Hard/Soft Reboots in 10 Minutes or Less
Host Based IDS. (Black ICE Defender - Windows 2000/2003) (Port Sentry - Linux)
Auto O/S updates and patches
Auto Vulnerability Assessments (Quarterly)
On-Demand Server Health Check (1 per month)
On-Demand Security Audit (1 per quarter)
Systems Administrative Service: 5 hours / month
Server Anti-virus Protection
O/S Hardening Services (Quarterly, On-Demand)
NO root/administrator access to server.
Hardware Based Firewall Protection
Defcon 1 provides you the maximum amount of management and allows us to provide your with full service system administration. With all the services included in DEFCON 2 + a hardware based firewall your server will run at top performance and redefine the term secure. We have also increased the overall amount of System Administration hours to 5 hours each month. The one consideration to have when choosing DEFCON 1 is you will not have root/administrator access to your server. DEFCON 1 is "Fully Managed Service".
To Order your Custom Dedicated Server call 1-800-239-1296
